• Instantly and effortlessly grab and keep people’s attention for any topic using the Hijack Their Attention Formula
• Apply the Engagement Begins First by Design, then by Delivery Framework to make tiny changes in course design that create massive levels of participant engagement
• Use the Law of Engagement to stop talking at people and start captivating and inspiring people to actually want to learn from you

People default to one of three mindsets when faced with change: victim, vacationer, or volunteer. If you are a VICTIM to change, you feel and act like people are out to get you and you take change personally. You don’t feel your voice matters, so you never speak up. If you are a VACATIONER, you are disengaged and wait for others to make the conversions necessary. You don’t pay attention until it’s crunch time, then you try to ask for help with urgency and last-minute stress. The third and obviously most valued mindset is one of a VOLUNTEER. This is where you are totally engaged, ask good questions, and are resourceful in making the change a success. This workshop addresses how you can manage victims and vacationers and help your team become volunteers to navigate change in order to increase the likelihood of success.

This session will help participants:

• Identify behaviors that help, not hinder, change
• Increase communication with teams
• Decrease workplace stress associated with change

• develop a project plan using MS Teams Planner boards, buckets, Task Cards, notebooks, and charts
• create a reusable project plan template
• assign Task Cards with deadlines to project team members and stakeholders
• customize Task Cards to fit project needs, including adding labels, attachments, and comments
• leverage MS Teams Planner to facilitate communication and collaboration, allowing for real-time discussions, file sharing, and updates directly within the context of your tasks

Kelly McCutcheon
Group Director of Restaurant Training & Development
Whataburger
LinkedIn

• the Neuroscience of Stress Resilience
• the Thermodynamics of Emotion
• how to form new Neural Connections

• Implementation
• Certified Trainers
• Technology
• Content strategy
• Budgeting
• Creating buy-in
• …and more!

• clearly understand how it feels during a change situation
• follow and master a six-step process to take responsibility for how you react and respond to change

• have doubts about the effectiveness of your current virtual training compared to previous live training models
• find yourself repeatedly training individuals virtually on the same subject with no noticeable improvement
• seek to leverage more virtual training for its convenience over in-person training

• acquire strategies for enhancing virtual training effectiveness and engagement
• engage in discussions to discern types of training suitable for virtual sessions versus live
• devise a strategy for improving their current virtual training setup

• identify key results
• align your daily work with those desired results
• shift your mindset – and those you work with – from “doing the job” to “achieving the results”
• find a proven method for changing behaviors to achieve the right results

• meet Khan Academy’s real time learning chatbot mentor
• explore how one company used hyper-personalized video to increase organic reach for recruitment
• explore how Nextdoor used AI to reinforce the culture of kindness for all platform users
• learn about the custom GPT marketplace released by Open AI, and a simple method for leveraging custom GPTs in their own organization
• share in actual experiences and use cases from CHART members
• brainstorm how AI can help training teams innovate for learning in the future

• test their skills in everyday leadership principles
• engage in open discussions with other participants in a relaxed setting
• discover ways to strengthen your team’s leadership abilities

• understand the role of AI in modern education and its impact on L&D
• learn strategies to leverage AI for more effective curriculum design and personalized learning experiences
• get tips via a Levity Live case study in using AI to improve learner engagement and performance
• discuss how to stay ahead, ensuring job security and professional growth

Jennifer Belk White, SPHR, SHRM-SCT, CHT
Master Facilitator
LinkedIn

Kate Stiteler, CHT
Director of Training | Sonesta International Hotels Corporation
LinkedIn

Donna Herbel, FMP, SPHR
CEO and Chief Igniter | Blue Phoenix Learning
COO | Savii
Competency Master Facilitator
LinkedIn

CHART MasterClasses are in-depth workshops focused on applying the concepts learned in each competency track to the real life projects/challenges/initiatives brought to the session by participants.

The CHART Manager MasterClass is intended for people who have completed all workshops in the Manager competency track, but is open to other attendees who have Manager-level projects that they need assistance with.

The Manager MasterClass will focus on working through each participant’s project, challenge, or initiative. Participants will walk away with:

• Practical application of concepts taught in the Manager track workshops
• Best practices for tackling their management challenge or bringing their initiative to life
• Expert mentor support/guidance

The cost to participate in this workshop is $79.00 for CHART members and $99.00 for non-members. You may sign up for this post-conference session when registering for the conference. If you have already registered and would like to add this workshop, please email Susan.

• Trust Transparency: Learn to mix the foundational color of trust, vital for any team's palette.
• Masterful Conflict: Channel the energy of diverse perspectives into a rainbow of creative solutions.
• Commitment Spectrum: Commit to the shared team canvas, where every stroke and color contributes to the bigger picture.
• Accountability Shades: Understand your role in achieving perfect color balance, where holding one another accountable can create a true masterpiece.
• Collective Results Radiance: Aim for the gallery of greatness by focusing on collective results that shine brighter than individual achievements.

Step into a session where the Five Behaviors become your team's paintbrushes, each stroke bringing you closer to a masterpiece of cohesion and collaborative success.

This session is only $99.00 and includes your personalized profile, as well as a treasure trove of insights and tools. You may sign up for this post-conference session when registering for the conference. If you have already registered and would like to add this workshop, please email Susan.

In this highly interactive session, you will learn to effectively address and de-escalate conflicts and avoid common conflict traps. You'll identify your primary response to potential challenges and walk away with tools and strategies to de-escalate yourself and others. The principles from this workshop can be applied to both guest relations and employee conflicts.

This workshop is being offered for just $49.00. You may sign up for this post-conference session when registering for the conference. If you have already registered and would like to add this workshop, please email Susan.