Trauma can take a toll on all of us, and sometimes this can have huge impacts in the workplace. Join us for a discussion that dives into the topic of trauma from multiple perspectives. We don't all perceive trauma in the same way, and as a result we can make some unintentional missteps that can trigger others. When we are able to use our knowledge and awareness of trauma to inform how we interact with one another, great things can happen.

This session will:

• Discuss and explore trauma defined 
• Explore other perspectives about trauma
• Shine a light on 'hidden trauma'
• Provide cultural insights that may help you better understand trauma/differences among culture
• Provide actionable steps for how we, as learning professionals, can influence and reframe our approaches to training

Bobby Underwood, Director of Training, Company Operations, Little Caesar Enterprises Inc.
LinkedIn

Only using MS Teams for messaging is like using your smart phone for just text messages. Crazy right? Especially because there is so much dynamic power in this single application.  This session will add some much-needed knowledge sprinkles to your MS Teams cupcake. Learn how to use Teams as a remote classroom, project management hub, resource library, and more. Bring your laptop or mobile device and come join the robust discussion!

Participants will get an overview of the MS teams application functionality including but not limited to: 

• Exploring the use of Teams Channels to stage and host classroom environments (Praise, Gift Cards, Kahoot)
• Connecting a myriad of features (Sharepoint, MS Tasks, Approvals, Power BI) to allow effective project management, follow-up, and showcasing outcomes
• Learning to set up and host a resource library of shared files and links

Miranda Lee, Senior Manager of Training, Jack in the Box
LinkedIn

Is training really the answer? Are you certain that the training will get you closer to the business goal or closer to solving the performance problem? In this session, we’ll explore how to use action mapping in instructional design and look at some examples of how we use action mapping at Jack in the Box. Action mapping includes needs analysis, not just organization of content. It’s a highly collaborative process tied to goals, which leads to a more purposeful design for training. Join this session to get hands-on with some tools to accelerate your needs analysis and elevate your training design.

 Participants will:

• Learn how to use action mapping flowchart tools to identify the best solution to the performance problem
• Learn how to use information from front-end analysis to identify characteristics that matter most to stakeholders and outline a more effective learning solution option
• Discuss potential application of action mapping in the hospitality industry and share current practices

Kelly McCutcheon
Group Director of Training, Whataburger
LinkedIn

Rachel Richal, CHT
Vice President, Training, Buffalo Wild Wings, Inspire Brands
LinkedIn

Want your training to feel more like an event? Set the stage, dim the lights, and cue the music! Join conference planning experts Kelly and Rachel as they show you how to add pizzazz to your presentation to create an experience. You will explore ways you can pump up your presentation before, during, and after your training event. These techniques will have your team eagerly anticipating and networking before your event, coming to the event more prepared and open to your content, and leaving with stronger and deeper takeaways.

Participants will learn:

• How to position your training to be an experience
• How to create hype before your event
• How budget-minded moves can make your content even better
• How to set and work within a theme
• How to land a solid finish with takeaways that will have a lasting impression on your attendees

Damian Hanft
VP, Culture & Brand Ambassador, Inspire Brands
LinkedIn

Quiet Quitting. Quiet Firing. The Great Resignation. Work From Anywhere. Remote Work. Psychological Safety. The world of work has changed dramatically, and these conditions represent how some of today’s talent are interacting with their workplaces. Business leaders and people leaders have had to pivot quickly and continue to find ways to engage employees who appear disconnected, disengaged, burned out, and generally overwhelmed. This session will explore current employee engagement challenges, and participants will create strategies that today’s leaders can use to create and nurture an engaging work culture through leadership development and accountability. Come for a deep-dive, disruptive discussion about leadership and workplace culture!

Participants will:

• Discuss today’s workplace challenges with engaging and retaining talent
• Explore and analyze the role of leadership in these challenges
• Identify elements of an engaging work culture
• Discuss and demonstrate leadership behaviors that support an engaging, high-performing work culture

The NRAEF, in partnership with Cornell University, the Multicultural Foodservice & Hospitality Alliance (MFHA), and the National Restaurant Association, conducted a landmark research study in 2022 on Diversity, Equity, Inclusion, and Accessibility (DEIA) beliefs, policies, and practices in the restaurant and foodservice industry. Hear first-hand how this study revealed a major gap between how diverse and inclusive businesses think they are, versus what employees actually experience on the job. The report reinforces how important effective DEIA policies are in driving engagement and retention within the restaurant industry. Genuine DEIA culture and climate matter.

This interactive session will:

• Review the data, discuss how disconnects might arise, and provide options for next steps
• Provide a supportive peer-to-peer environment, where you will share your own experiences
• Examine leading practices and lessons learned as we all strive to create inclusive, accessible environments

Christina Briggs
Director of Training and Development, Shipley Do-Nuts
LinkedIn

Matt Nelson
CEO, Modern Training
LinkedIn

This session is all about using the power of disruption to change and improve your current training programs or build new ones. You’ll learn four ways to reconfigure your content and learning paths to make onboarding faster (the field will love you!) and keep people learning. Hear some of the best practices developed through work with multiple brands that are relevant for people at any level in Learning and Development, with takeaways for instructional designers, managers, and leaders involved in strategic planning.

Participants will:

• Start thinking about new approaches to delivering information, moving away from traditional “course + test” models
• Build ongoing training programs using existing content
• Shift from position training to learning paths built around skill groups
• Create meaningful gamification by breaking positions into levels

This workshop starts off by going back to the days where things were simpler. You’ll examine what has changed and how it has changed our behaviors. You’ll think about the things that make your heart happy, and you’ll walk away with tips for how to focus on happiness and your well-being. You’ll conclude with a commitment to yourself of what you definitely want to continue doing in the new normal. The goal and intention is to create a positive behavior that will influence leadership behavior and will contribute to a positive corporate culture. But it does start with YOU!

Participants will:

• Self-reflect on what has changed over the years and how we’ve dealt with it
• Find the link between personal and professional development
• Learn how to choose kindness in this turbulent world we live in
• Commit to themselves how they will continue to evolve and find happiness when you think it’s not there

Sara Nickel
Vice President, Workforce and Business Development, National Restaurant Association
LinkedIn

Felicia White, CHT, MBA
Director, Franchise Training, Scooter's Coffee
LinkedIn

Curt Archambault 
Partner Consultant, People & Performance Strategies
LinkedIn

Monique Donahue
Director, Commercial Learning
Hilton
LinkedIn

TJ Schier
Chief Operating Officer, BigShots Golf
LinkedIn

Patrick Yearout, FMP, CHT
Director of Innovation, Recruiting, and Training, Ivar's & Kidd Valley Restaurants
LinkedIn

Regional Training Manager, US-Southeast, Popeyes Brand
LinkedIn

TRAINER TRACK Masterclass

Serah Morrissey, SPHR
Employee Experience and Advocacy Partner, Schoox
LinkedIn

Designed for those who have completed all three of the workshops within the trainer role, this in-depth, interactive masterclass will help you further hone your skills in a group setting where you practice and get feedback from your peers.

This optional workshop is $79.00 for members, $99.00 for nonmembers. Please fill out the application if you plan to attend. You can sign up for this course when you register for the conference. If you have already registered, you can add this session here.

instructional designer TRACK Masterclass

Stacy Whitmore

LinkedIn

Designed for those who have completed all three of the workshops within the Instructional Designer role, this in-depth, interactive masterclass will help you further hone your skills in a group setting where you practice and get feedback from your peers.

This optional workshop is $79.00 for members, $99.00 for nonmembers. Please fill out the application if you plan to attend. You can sign up for this course when you register for the conference. If you have already registered, you can add this session here.

Joleen Goronkin
President,
People & Performance Strategies
LinkedIn

Add even more value to your CHART Conference experience with this session sponsored by CHART and People & Performance Strategies. Everything DiSC© Agile EQ* is a personalized learning experience that teaches you to read the emotional and interpersonal needs of a situation and respond accordingly. EQ, or emotional quotient, is really a way to solve problems that are inherently emotional or social. By combining the personalized insights of DiSC©* with active emotional intelligence development, you will discover an agile approach to workplace interactions and learn to navigate outside your comfort zone, empowering you to meet the demands of any situation.

Our experts will facilitate this 3-hour interactive training at no additional cost to attendees other than the retail cost of the assessment tool, discounted to $99 from the $135 price. 

Workshop participants will:

• Discover your EQ strengths through a personalized assessment
• Learn to recognize and value other mindsets
• Create an action plan with customized strategies for building your EQ agility

*DiSC is a behavioral assessment tool designed to help you better understand the strengths and preferences of yourself and others. This workshop will include a brief overview of the DiSC model and will build on it. It is great for those experienced with DiSC looking for a deeper understanding as well as those brand-new to the DiSC model.

Attendees must sign up for the course and take the DiSC Agile EQ assessment prior to the class. Participants should bring a copy of their assessment results (either printed or digital) to the workshop. A link to the assessment will be sent to you when you sign up for the course.

You can sign up for this course when you register for the conference. If you have already registered, you can add this session here.