ABOUT | AGENDA | SESSIONS | FEES | HOTEL | FAQS | MAKE YOUR CASE | REGISTERLouisville AgendaThis agenda may change - check back for updates as times and sessions are confirmed!
Learn more about CHART's Hospitality Training Competencies Program. SATURDAY, MARCH 1
Pre-conference Bourbon & Whiskey Tasting at Whiskey Thief Distilling Co. 5:00 pm - 5:30 pm
SUNDAY, MARCH 2
Service Event 9:00 am - 12:00 pm
Conference Registration 1:30 pm – 5:30 pm
First Time Attendee Meeting 2:30 pm – 3:45 pm
Conference Opening 4:00 pm — 4:15 pm
Opening Keynote - Justin Patton 4:15 pm — 5:15 pm
Welcome Reception Sponsored by ServSuccess 5:30 pm – 7:00 pm
Mini whiskey tasting with Past CHART President, John Kelley (The Kilted Whiskey Somm) during the welcome reception Common Table Optional Dinner Groups 7:00 pm – 9:30 pm
Hospitality Suite 9:00 pm - 11:30 pm
MONDAY, MARCH 3
Conference Registration Opens at 7:00 am
Continental Breakfast 7:00 am - 8:00 am
Competency Workshops Round 1 8:00 am – 12:00 pm
Participant Management, Instructional Design Fundamentals, Operational Knowledge, Strategic Planning Alternate Breakouts Round 1 8:00 am — 12:00 pm
From Highlight Reels to Real Leadership: Leading with the Real, Messy, and Brilliant You | Show Us Your Apps | Culture Within Culture: Navigating Tribal Dynamics in a Hospitality Business Interactive Lunch 12:00 pm – 2:00 pm Competency Workshops Round 2 (part A) 2:00 pm – 4:00 pm
Presentation Effectiveness, Effective Learning Design, Project Management, Communication & Influence Alternate Breakouts Round 2A 2:00 pm – 4:00 pm
Safeguarding Hospitality: Active Threat Response Training to Boost Guest Safety & Elevate Team Confidence | Intentional Choices: Empowering Growth and Leadership Resource Gallery & Reception 4:00 pm – 6:00 pm
Offsite Dinner/Networking Event 6:30 pm – 9:00 pm
Hospitality Suite 9:00 pm - 11:30 pm
TUESDAY, March 4Conference Registration 7:00 am
Continental Breakfast 7:00 am - 8:00 am Competency Workshops Round 2 (part B) 8:00 am – 10:00 am
Presentation Effectiveness, Effective Learning Design, Project Management, Communication & Influence Alternate Breakouts Round 2B 8:00 am — 10:00 am
The Hospitality Revolution: Where AI Meets Human Excellence Competency Workshops Round 3 (part A) 10:15 am — 12:15 pm
On-the-Job Training, Training Evaluation, Coaching & Development, Business Acumen
Alternate Breakouts Round 3A 10:15 am — 12:15 pm Leadership Roundtable: An Open Discussion on L&D Strategy Lunch on your own 12:15 pm — 1:30 pm
Competency Workshops Round 3 (part B) 1:30 pm – 3:30 pm
On-the-Job Training, Training Evaluation, Coaching & Development, Business Acumen Alternate Breakouts Round 3B 1:30 pm — 3:30 pm
Building Better Training on a Budget Break 3:30 pm — 3:45 pm
Training High 5 3:45 pm — 4:15 pm
Pin Ceremony and Conference Closing 5:15 pm — 5:45 pm
Dinner/Reception and Entertainment - The Neon Queen 6:30 pm — 9:30 pm
Hospitality Suite 9:30 pm — 11:30 pm
WEDNESDAY, March 5
Post-conference Workshop |