Most leaders try to increase engagement by focusing on behavior. They coach harder, train longer, or layer on new initiatives. But engagement isn’t a behavior problem. It’s an influence problem.

People don’t stay engaged because they’re told to — they stay engaged because they’re moved to.

In this high-energy session, best-selling author, former rock star, and Apple Top 15 podcast host, Brant Menswar, explores what actually creates influence in a way people feel, trust, and follow. Instead of pushing motivation from the outside, Brant shows how the most effective trainers generate pull — the kind that inspires others to step forward, not back.

Participants will learn how to:

• Build the kind of influence that earns emotional buy-in
• Spark engagement that lasts beyond the moment or meeting
• Lead in a way that feels personal, not performative
• Create connection that survives pressure, pace, and turnover

When influence is rooted in what matters most, people don’t just deliver the work — they take ownership of it. That’s the difference between a flicker of engagement… and burning with purpose. 

Brant will also join us at the Boston conference in July to double the impact with Own Your Moment, focusing on how connection, collaboration, and deliberate action turn that inner purpose into visible momentum. Together, these sessions move from inspiration to implementation — from understanding what drives team engagement to owning the moments that bring it to life.

Sarah Beckett
VP of Sales and Marketing
Intouch Insight
LinkedIn

You don’t need a drive-thru window to learn from the best in speed-of-service and friendliness. Intouch Insight shares highlights from their nationally watched Drive-Thru Report and turns those insights into aha-moments for training.

In hospitality, small communication misses can snowball into guest dissatisfaction, delays, and team frustration. These challenges will be brought to life through a fast-paced experiential activity that reveals just how quickly misunderstanding creeps in – and how clear and intentional interpersonal communication can fix it. You won’t just hear about effective communication; you’ll feel the impact of it firsthand.

Attendee teams will race to recreate an exact pattern using only a board, a set of leather pieces, and your ability to communicate under pressure. Simple? Not quite. Eye-opening? Absolutely. As you shift roles and test different communication styles, you’ll uncover the behaviors that create clarity, build trust, and reduce costly errors on the job.

Designed with real-world application in mind, Configs™ equips hospitality trainers with practical tools to immediately strengthen team communication back home. Turn insight into action!

Participants will learn how to:

• Achieve deeper understanding in less time
• Build credibility and trust with peers and frontline teams
• Improve accuracy and efficiency by “doing it right the first time”
• Prevent avoidable misunderstandings that impact guest experience
• Boost morale through clearer expectations and shared success
• Create alignment across shifting roles, responsibilities, and service needs
• Strengthen internal and external customer service with more effective communication

This session is for leaders looking to make an impact on their teams, as well as program designers who want to implement mentorship programs into their organizations.

Mentoring is one of the most powerful ways to develop talent and strengthen organizational culture. Yet, many leaders struggle to move beyond informal advice and create meaningful, structured mentoring relationships. This session will explore why mentoring matters, what makes it effective, and how you can become a mentor who inspires growth and confidence. You’ll learn practical strategies for building trust, setting clear expectations, and guiding others through challenges. By the end, you’ll have a framework for mentoring that not only supports individual development, but also drives engagement and long-term success across your team.

Your key takeaways: 

• Understand the philosophy and benefits of individualized mentoring.   
• Participate in exercises that reinforce the positive results of impactful mentoring.    
• Gain strategies for implementation of similar programs in your organization.