New Orleans Session Descriptions
Keynotes
Details will be added here when our keynotes have been confirmed!
Hot Industry Topic Breakouts
Attendees that are not taking a competency workshop can choose to take one or two alternate breakouts during those time periods.
Hospitality Training Competency Workshops
Learn more about CHART's Hospitality Training Competencies Program.
Executive Track
| Business Acumen |
| Hone your ability to make profitable business decisions and secure executive buy-in for your programs. Become a valuable partner in your company’s business strategy by learning to better speak the language of business, understand financial and HR metrics, succession planning, talent development, and strategic partnerships. |
| Communication & Influence |
| Become a more effective communicator and motivator. Develop active listening and negotiation skills and other tools that will help you be viewed as the corporate expert and champion on all aspects of training. |
| Strategic Planning |
| Solidify your seat at the strategic table by learning to develop corporate plans and quantify results. While you’re at it, enhance your skills and techniques in effective cross-departmental communication and become a closer business partner with leaders in your organization. |
Manager Track
| Coaching & Development |
| Learn to develop your staff by becoming aware of their strengths and weaknesses, using feedback to increase their performance, delegating appropriately, and encouraging team members’ ongoing education and training. |
| Operational Knowledge |
| Get a clearer picture of how your team relates to others and fits into the company’s overall organizational structure and strategy so that you can achieve operational excellence. Learn to distinguish between training solutions and operational roadblocks. |
| Project Management |
| Learn to prioritize training projects by assessing those that provide the best return on investment and ensure training is developed on time and within budget. |
Instructional Designer
| Instructional Design Fundamentals |
| Learn to shape raw information into easily digestible, relevant training programs that are directly linked to your company’s mission and business goals. Everything you need to know about training program design and how to get started. |
| Effective Learning Design |
| Gain the knowledge and skills you need to be able to understand and clearly present complex issues. Review adult learning principles, learn the necessary skills for program development, and hear how to work with subject matter experts for course content. |
| Training Evaluation |
| Get the tools you need to properly evaluate programs to ensure they are meeting objectives and adapting to changes in the operational environment. Learn to make use of the feedback given by executive management, respond to changing stakeholder needs, align training to strategy, and monitor, evaluate, and update programs for effectiveness. |
Trainer Track
| Presentation Effectiveness |
| Discover the behaviors that will enhance your ability to prepare and make a quality presentation that will more effectively drive your company’s sales and build profits. Learn to make a great first impression and immediately capture your audience’s attention. |
| Participant Management |
| Sharpen and improve your training sessions by learning to better convey your ideas, motivate and respond to your audience, and effectively use presentation tools — so that attendees walk away from your training sessions having truly absorbed the material. You will learn about different learning styles, group facilitation, and more. |
| On-the-Job Training |
| Learn how to accomplish this task consistently and successfully in the sometimes chaotic work environments of hospitality organizations. You’ll discover principles of adult learning in field-based education, how to overcome obstacles to learning, effective training for new hires, and using OJT for new product rollouts and new store openings. |
Learn more about CHART's Hospitality Training Competencies Program.
| Training High Five |
| Get simple (and yet sometimes blindingly obvious) solutions from our 2025 High 5 member company winners as they share their most effective training ideas and strategies. You will be able to easily implement these tactics that help trainers achieve learning objectives and improve the overall performance of employees. (Do you have an idea? Submit it here by January 15 for consideration for this year's High 5!) |
Post-Conference Workshops
Pre-conference Workshops
Pre-conference Service Event
At the conference, we will continue our tradition of giving back by participating in a community service project that benefits a local charitable organization. Participating in the Service Event is a GREAT way to begin networking while giving back to the community that will be hosting our conference. We have a long history of kicking off conferences with a service event - we have done more than 40 of them so far! (View past service events.) The service event typically takes place the first morning of the conference before sessions begin. Usually about 9:00 AM - noon (-ish), so be sure to plan your travel accordingly if you would like to participate.
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