Most leaders try to increase engagement by focusing on behavior. They coach harder, train longer, or layer on new initiatives. But engagement isn’t a behavior problem. It’s an influence problem.

People don’t stay engaged because they’re told to — they stay engaged because they’re moved to.

In this high-energy session, best-selling author, former rock star, and Apple Top 15 podcast host, Brant Menswar, explores what actually creates influence in a way people feel, trust, and follow. Instead of pushing motivation from the outside, Brant shows how the most effective trainers generate pull — the kind that inspires others to step forward, not back.

Participants will learn how to:

• Build the kind of influence that earns emotional buy-in
• Spark engagement that lasts beyond the moment or meeting
• Lead in a way that feels personal, not performative
• Create connection that survives pressure, pace, and turnover

When influence is rooted in what matters most, people don’t just deliver the work — they take ownership of it. That’s the difference between a flicker of engagement… and burning with purpose. 

Brant will also join us at the Boston conference in July to double the impact with Own Your Moment, focusing on how connection, collaboration, and deliberate action turn that inner purpose into visible momentum. Together, these sessions move from inspiration to implementation — from understanding what drives team engagement to owning the moments that bring it to life.

Sarah Beckett
VP of Sales and Marketing | Intouch Insight
LinkedIn

You don’t need a drive-thru window to learn from the best in speed-of-service and friendliness. Intouch Insight shares highlights from their nationally watched Drive-Thru Report and turns those insights into aha-moments for training.

In hospitality, small communication misses can snowball into guest dissatisfaction, delays, and team frustration. These challenges will be brought to life through a fast-paced experiential activity that reveals just how quickly misunderstanding creeps in – and how clear and intentional interpersonal communication can fix it. You won’t just hear about effective communication; you’ll feel the impact of it firsthand.

Attendee teams will compete in a fast paced exercise shifting roles and testing different communication styles to uncover the behaviors that create clarity, build trust, and reduce costly errors on the job. The activity will equip hospitality trainers with practical tools to immediately strengthen team communication back home. Turn insight into action!

Participants will learn how to:

• Achieve deeper understanding in less time
• Build credibility and trust with peers and frontline teams
• Improve accuracy and efficiency by “doing it right the first time”
• Prevent avoidable misunderstandings that impact guest experience
• Boost morale through clearer expectations and shared success
• Create alignment across shifting roles, responsibilities, and service needs
• Strengthen internal and external customer service with more effective communication

This session is for leaders looking to make an impact on their teams, as well as program designers who want to implement mentorship programs into their organizations.

Mentoring is one of the most powerful ways to develop talent and strengthen organizational culture. Yet, many leaders struggle to move beyond informal advice and create meaningful, structured mentoring relationships. This session will explore why mentoring matters, what makes it effective, and how you can become a mentor who inspires growth and confidence. You’ll learn practical strategies for building trust, setting clear expectations, and guiding others through challenges. By the end, you’ll have a framework for mentoring that not only supports individual development, but also drives engagement and long-term success across your team.

Your key takeaways: 

• Understand the philosophy and benefits of individualized mentoring.   
• Participate in exercises that reinforce the positive results of impactful mentoring.    
• Gain strategies for implementation of similar programs in your organization.   

This session is for learning leaders and managers who are ready to correlate learning with execution and profits, and who want to earn the budget their programs actually deserve!

What if CEOs called L&D first when they needed to increase profits?

This session challenges the traditional view of Learning & Development (L&D) by positioning it as a growth engine – not a cost center – by adopting the same systems Marketing uses to engage customers and applying them to learning.

Participants will explore how to create and track Learning Campaigns that generate real data and bring receipts to leadership – clearly correlating learning initiatives to performance, execution, and profitability. Through practical examples and in-session activities, you’ll learn how to follow proven marketing workflows, master ROI fundamentals, and communicate impact in ways executives understand and value. By the end of the session, you’ll leave with a clear, actionable 90-day roadmap you can implement right away.

Your blueprint for success:

• Learn how to launch Learning Campaigns instead of traditional training rollouts.
• Master ROI factors including cost, impact, measurement, and communication.
• Complete in-session activities that support future campaign development.
• Gain new super-power strategies for requesting data from other departments, communicating ROI to stakeholders, and using video storytelling to amplify your wins and make your ROI data come alive for leadership. 
• Leave with a 90-day roadmap for your Campaign Blueprint. You'll have checkboxes, deadlines, and tools so you can start executing immediately.

This high-energy, hands-on workshop is designed for organizational learning strategists who are tired of being overwhelmed by competing priorities and ready to take control of their learning roadmap.   

Did you say yes to a training initiative last year that didn’t get completed? Are you tired of saying yes to every training request while your strategic priorities gather dust? In this sprint-style workshop, you’ll be fixing that!

If you’ve ever felt like you’re saying “yes” to everything and accomplishing nothing, this session will transform how you plan, prioritize, and prove your impact by duplicating the exact strategic planning process used to build a comprehensive annual learning plan for a 59-location restaurant organization growing 20% YOY. This isn’t theory – it’s a battle tested system that can help secure additional headcount and resources, gain executing buy in, and shift your approach from reactive fire-fighting to proactive partnership. You’ll leave with actual work product: a draft annual learning plan for your organization that you can refine and implement immediately.  

What you’ll be taking home:

• A Prioritization Matrix That Proves Your Value – Learn how to score and rank initiatives using objective criteria that align with organization goals, helping you justify budget requests, defend your “no” decisions, and demonstrate strategic thinking to executive leadership.
• The RASCI Framework for Workload Distribution – Discover how to assign roles for each initiative revealing resource gaps before they become crises and ensuring your team isn’t set up for burnout.
• Strategic Timeline Mapping with Built-in Resilience – Master the art of front-loading critical projects to create buffer time for inevitable interruptions, pushing non-essential work to future quarters without guilt, and setting realistic deadlines your team can actually meet.
• Stakeholder Buy-In Through Inclusive Planning – Understand how incorporating initiatives from other departments into YOUR learning plan transforms you from order taker to strategic partner and gets everyone invested in your success.
• Data-Driven Decision Making Over Emotional Attachment – Gain the framework and confidence to separate what you’re passionate about developing from what will actually move the business forward, making strategic choices that maximize your limited time, budget, and team capacity.  

This isn’t a lecture, it’s a working session. Bring your coffee and list of competing priorities and we’ll bring the rest to send you home with clarity, a plan, and the tools to finally spend your resources on what matters most.  

This session is designed for trainers, L&D professionals, and people leaders who want to expand their impact beyond content delivery and become more strategic, visible, and influential within their organizations.

Come for a forward-focused exploration of what it means to transform your role from delivering content to shaping culture, driving performance, and inspiring meaningful change. This new perspective positions you not just as an expert in learning, but as a strategic partner who aligns talent development with organizational goals. You become a catalyst: someone who anticipates needs, influences decisions, builds relationships across teams, and champions growth at every level.

By embracing the power of influence, you move from simply facilitating learning to forging connections, guiding transformation, and ensuring that every training moment becomes part of a larger narrative of success. This is your pathway to greater leadership, visibility, and impact – within your organization and in your professional career.

Your key takeaways:

• Understand how to anticipate needs, influence decisions, and build cross-team relationships.
• Learn how each L&D initiative can contribute to a larger narrative of organizational success and your own professional growth.
• Move beyond content delivery and actively shape the broader environment in which learning happens.