CHART 105 Charlotte Hospitality Training Competencies Conference | March 2-5, 2024 | The Westin

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Agenda

This agenda may change - check back for updates as times and sessions are confirmed!

Learn more about CHART's Hospitality Training Competencies Program.

SATURDAY, MARCH 2

Conference Registration  2:00 pm – 5:30 pm
First Time Attendee Meeting 3:00 pm – 4:15 pm
Conference Opening 4:30 pm — 4:45 pm
Welcome Reception Sponsored by ServSuccess  5:30 pm – 7:00 pm 
Common Table Optional Dinner Groups 7:00 pm – 9:30 pm 
Hospitality Suite 9:30 pm - 11:30 pm
 
SUNDAY, MARCH 3

Conference Registration Opens at 7:00 am
Continental Breakfast 7:00 am - 8:00 am
Interactive Lunch (Play a game of JEOPARDY! with ELB Learning) 12:00 pm – 2:00 pm
Competency Workshops Round 2 (part A) 2:00 pm – 4:00 pm
Presentation Effectiveness, Effective Learning Design, Coaching & Development, Communication & Influence
Resource Gallery & Reception 4:00 pm – 6:00 pm  
Offsite Dinner/Networking Event at Slingshot Social Game Club 6:30 pm – 9:00 pm
Hospitality Suite 9:00 pm - 11:30 pm

MONDAY, March 4

Conference Registration 7:00 am
Continental Breakfast 7:00 am - 8:00 am
Competency Workshops Round 2 (part B) 8:00 am – 10:00 am
Presentation Effectiveness, Effective Learning Design, Coaching & Development, Communication & Influence
Competency Workshops Round 3 (part A) 10:15 am — 12:15 pm
Lunch on your own 12:15 pm — 1:30 pm
Competency Workshops Round 3 (part B) 1:30 pm – 3:30 pm
On-the-Job Training, Training Evaluation, Operational Knowledge, Strategic Planning
Alternate Breakout1:30 pm — 3:30 pm
Change Matters: Navigating Transitions with Resilience
Cookie Break 3:30 pm — 3:45 pm
Closing Keynote - Sardek Love 3:45 pm – 5:15 pm 
Pin Ceremony and Conference Closing 5:15 pm — 5:45 pm
Dinner/Reception - Entertainment includes "Survey Says" Family Feud-style Game and "In It To Win It" with Game Show Source! 6:30 pm — 9:30 pm
Hospitality Suite 9:30 pm — 11:30 pm
 

Tuesday, March 5

Coffee 7:00 am - 8:00 am

Post-conference Workshops 8:00 am — 11:00 am
Manager Track MasterClass | Harmony in Hues: Mastering the Five Behaviors of a Cohesive Team | De-Escalation: Techniques for Addressing and Resolving Challenging Situations