Service Event at Clean the World 9:00 am - 12:00 pm
PRE-CONFERENCE WORKSHOPS:
Certified Hospitality Trainer Review & Exam 8:00 am - 4:30 pm
Pre-conference Competency Certificate Workshops:

     Trainer Track: Presentation Effectiveness 8:00 am - 12:00 pm

     Manager Track: Project Management 12:30 pm - 4:30 pm

Conference Registration 12:00 pm - 6:30 pm
First Time Attendee Meeting 4:45 pm - 6:00 pm
Opening Reception (sponsored by ServSuccess) 6:00 pm - 7:30 pm
Common Table Dinner Groups 7:30 pm - 9:30 pm
Lodging Trainer Reception (sponsored by AHLEI - attendance by invitation only) 7:30 pm - 9:00 pm
Hospitality Suite in the Presidential Parlor 9:00 pm - 11:00 pm

Registration 7:00 am - 8:30 am
Light Continental Breakfast 7:00 am - 8:00 am
Conference Opening 8:00 am - 8:10 am
[Keynote] Get More YES: Ignite Your Influence - Erin King 8:15 am - 9:15 am
Break 9:15 am - 9:30 am
First Round of Breakout Sessions 9:30 am - 10:45 am

Improving Retention Through Brand Immersion | The "ATE Steps" of Designing Energizing New Hire Learning Programs | Creating a Culture of Being 'In' Training | Our Diversity is Not the Same as Their Diversity | Implementing a Framework for Developing Engaging and Effective eLearning | Owning Your Own Career Development
Break 10:45 am - 11:00 am
Second Round of Breakout Sessions 11:15 am - 12:15 pm

MS Teams: One Application to Train Them All | Become a Strategic Business Partner | Train to Retain! How to Bring in the Best Talent - and How to Keep Them | The Magic of Engagement Through Storytelling | Engage, Educate, and Empower Your Team! | Aviate, Navigate, Communicate: Piloting Pathways to Success
Networking Lunch and Candidate Speeches 12:30 pm - 2:00 pm
Third Round of Breakout Sessions 2:00 pm - 3:15 pm

Tech for the Rest of Us: AI Foundations | Worst. Training. Ever. (Even worse than last year!) | Engage, Educate, and Empower Your Team! | Bears and Body Language: Reaction Saves Lives | AI on the Frontline: The Future of On-the-Job Training | Positive Culture Impacts Employee Retention
Resource Gallery Vendor Fair and Reception 3:15 pm - 5:45 pm
Sunday Evening Networking and Social Event at Howl at the Moon 6:30 pm - 8:30 pm
Hospitality Suite in the Presidential Parlor 9:00 pm - 11:00 pm

Conference Announcements 8:50 am - 9:00 am
[Keynote] View from Above: Trainers at the Strategy Table - Claudia San Pedro 9:00 am - 10:00 am
Training High Five 10:00am - 10:30 am
Coffee Break 10:30 am - 10:45 am
Fourth Round of Breakout Sessions 10:45 am - 12:00 pm

Keepers of Hope: Leveraging Hope-centered Leadership for Engagement and Results | Worst. Training. Ever. (Even worse than last year!) | Become a Strategic Business Partner | The Magic of Engagement Through Storytelling | Executive Roundtable | Improving Retention Through Brand Immersion
Lunch on Your Own 12:00 pm - 1:30 pm
Fifth Round of Breakout Sessions 1:30 pm - 2:45 pm

Making Learning Stick: Best Practices for Training Effectiveness | Train to Retain! How to Bring in the Best Talent - and How to Keep Them | Owning Your Own Career Development | Creating a Culture of Being 'In' Training | Executive Roundtable | Positive Culture Impacts Employee Retention
Break 2:45 pm - 3:00 pm
General Session: Live Ask My Peers (LAMP) Best Practice Sharing Session 3:00 pm - 4:30 pm
Ten Year Member Reception 5:30 pm - 6:30 pm
Reception and Silent Auction 6:00 pm - 7:00 pm
Commitment to People Dinner — this year's deserving recipient is Janelle Reents, President, Monical Pizza Corporation! Dinner will be followed with a DJ and dancing 7:00 pm - 9:30 pm
Hospitality Suite in the Lobby Bar 9:30 pm - Midnight

Light Continental Breakfast 8:00 am - 8:30 am
Conference Announcements, Volunteer Recognition 8:30 am - 8:45 am
[Keynote] The Inclusive Leader: Drivers of Increased Productivity, Better Processes, and Higher Profits - Dr. James H. Pogue  8:45 am - 10:15 am

Break 10:15 am - 10:30 am

CHART Talks: Brief Blasts of Brilliance 10:30 am - 11:45 am

Conference Take-Home and Closing 11:45 am - 12:30 pm