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Anna Liotta, MA, CSP, CPAE, Hall of Fame Speaker 
Chef Jeff Henderson
Tim Kirkland |
Chip Romp Sr. Director, Workforce Development and Business Services National Restaurant Association/ServSuccess |
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Jennifer Belk White |
Hone your ability to make profitable business decisions and secure executive buy-in for your programs. Become a valuable partner in your company’s business strategy by learning to better speak the language of business, understand financial and HR metrics, succession planning, talent development, and strategic partnerships.
Communication & Influence
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Jason Lyon |
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Donna Herbel, FMP, SPHR, SHRM-SCP |
Become a more effective communicator and motivator. Develop active listening and negotiation skills and other tools that will help you be viewed as the corporate expert and champion on all aspects of training.
Strategic Planning
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Kristin Burk Principal Elevate Training Solutions |
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Kendall Ware, CFE, CHT Former President Cinnabon & Carvel |
Solidify your seat at the strategic table by learning to develop corporate plans and quantify results. While you’re at it, enhance your skills and techniques in effective cross-departmental communication and become a closer business partner with leaders in your organization.
Manager Track
Coaching & Development
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Jennifer Johnston, CHT Manager of Operations Development Wild Wing Cafe |
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Chris Shand Vice President of Human Resources Silver Diner Development, LLC |
Learn to develop your staff by becoming aware of their strengths and weaknesses, using feedback to increase their performance, delegating appropriately, and encouraging team members’ ongoing education and training.
Operational Knowledge
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Jaime Weeks Vice President of Training The Wendy's Company |
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Jennifer Belk White Senior Vice President of Human Resources Mental Health Cooperative |
Get a clearer picture of how your team relates to others and fits into the company’s overall organizational structure and strategy so that you can achieve operational excellence. Learn to distinguish between training solutions and operational roadblocks.
Project Management
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Tara Fitzpatrick Director, Field Operations Training The Wendy's Company |
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Karen Rorabaugh Sr. Specialist, Training Programs The Wendy's Company |
Learn to prioritize training projects by assessing those that provide the best return on investment and ensure training is developed on time and within budget.
Instructional Designer
Instructional Design Fundamentals
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Damian Hanft, SPHR Vice President, Culture and Brand Ambassador Inspire Brands |
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Jesse Boehm Sr. Learning Architect Buffalo Wild Wings |
Learn to shape raw information into easily digestible, relevant training programs that are directly linked to your company’s mission and business goals. Everything you need to know about training program design and how to get started.
Effective Learning Design
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Matthew Brown Chief People & Culture Officer Schoox |
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James Lee Manager of Multimedia Design Del Taco |
Gain the knowledge and skills you need to be able to understand and clearly present complex issues. Review adult learning principles, learn the necessary skills for program development, and hear how to work with subject matter experts for course content.
Training Evaluation
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Monique Donahue Director of Professional Development & Academic Markets RMA |
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Stacy Whitmore Learning & Development Specialist Arby's |
Get the tools you need to properly evaluate programs to ensure they are meeting objectives and adapting to changes in the operational environment. Learn to make use of the feedback given by executive management, respond to changing stakeholder needs, align training to strategy, and monitor, evaluate, and update programs for effectiveness.
Trainer Track
Presentation Effectiveness
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Theresa Majovsky, CHT Field Training Manager Arby's |
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Danielle Dally, CHT Learning & Development Manager Buffalo Wild Wings |
Discover the behaviors that will enhance your ability to prepare and make a quality presentation that will more effectively drive your company’s sales and build profits. Learn to make a great first impression and immediately capture your audience’s attention.
Participant Management
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Rachel Richal, CHT Vice President, Training Buffalo Wild Wings |
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Serah Morrissey, SPHR Employee Experience and Advocacy Partner Schoox |
Sharpen and improve your training sessions by learning to better convey your ideas, motivate and respond to your audience, and effectively use presentation tools — so that attendees walk away from your training sessions having truly absorbed the material. You will learn about different learning styles, group facilitation, and more.
On-the-Job Training
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Carlo Cesario |
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Jody Huls |
Learn how to accomplish this task consistently and successfully in the sometimes chaotic work environments of hospitality organizations. You’ll discover principles of adult learning in field-based education, how to overcome obstacles to learning, effective training for new hires, and using OJT for new product rollouts and new store openings.
Hot Industry Topic Breakouts
Attendees that are not taking a competency workshop can choose to take one or two alternate breakouts during those time periods.
Leading at the Top of Your Game: 7 Tactics of Differentiated Leadership
Karan Ferrell-Rhodes, CEO, Shockingly Different Leadership
LinkedIn
Got game? Everyone has a “game” – an area of specialty, dominance, or expertise in which they thrive. As a veteran leadership and organizational development executive of numerous Fortune 100 corporations, Karan’s work uncovered a simple yet powerful idea: Leaders become elite by providing differentiating value to an urgent, unmet need.
Come and learn the seven leadership tactics that provide the most differentiating value, how to transform your strengths into invaluable differentiators, and how to transform into an execution wizard who is able to respond in the moment to frequently changing workplace and industry dynamics. Move beyond leadership theory to focus on "leadership-in-action!”
Tapping into an Experienced Workforce Hungry for a Fresh Start: Employing Underserved Individuals
Chef Jeff Henderson, Second Chance Employment
LinkedIn
There are 70,000,000 Americans living with criminal records. Each year, 650,000 formerly incarcerated citizens return to their communities, many of them transformed with an institutional work history that includes valuable skills as well as leadership experience. This population of reformed men, women, and youth are hungry to begin anew and create an exciting and limitless career path for themselves. By removing barriers, this workforce can be tapped to the tremendous benefit of both the individual and the organization. Learn about Chef Jeff’s transformative second chance employment model, which is based on his and other extraordinary successes of the formerly incarcerated in the foodservice workforce. You will learn specifics of how to establish a pilot program that filters applications and streamlines the hiring process. Take steps to identify, recruit, and develop the perfect candidates for long-term retention.
Innovative Ways to Use Your LMS
Ashley Helkenn, Sr. Manager, Learning & Development, Cotton Patch Cafe
LinkedIn
Become a problem-solving hero by simplifying operations for managers! Learn how Cotton Patch Cafe utilized powerful tools within their Learning Management System (LMS) to go far beyond its core learning and development purpose. From creating a central recipe repository to establishing a personal device policy to managing referral bonuses, the organization has maximized LMS solutions to solve operational problems. Find out how these efforts increased overall engagement in the platform, incentivized usage of the system, improved compliance, automated the referral bonus process, and provided insight to help improve retention – all while enhancing the value of the training department.
Strategy Spotlight: A Peek into What Other Brands Are Doing
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Facilitator/Presenter |
Presenter Calvin Banks Benchmark Hospitality |
Presenter DeMarcio Slaughter Benchmark Hospitality |
Presenter |
Presenter Patrick Yearout Ivar's & Kidd Valley Restaurants |
Everyone’s favorite and most valuable part of coming to a CHART conference is the networking and sharing of ideas. Often, we get small glimpses of what others are working on which leaves us yearning to hear more. This session will do just that! In this breakout, three different brands will showcase their big (or small but mighty) idea that came to life for their brand. Learn about the strategy, the implementation, and the results of their programs to drive learning, retention, and engagement.
The Mindset of the Hospitality Worker: Using Industry Data to Understand Your Workforce
Chip Romp, Sr. Director, Workforce Development and Business Services, National Restaurant Association/ServSuccess
LinkedIn
If you work in a restaurant or hotel, you are familiar with both of these questions:
"How do we HIRE more workers?"
"How do we RETAIN our workers?"
Here are the insights to help you answer both. This session will present an analysis of what the Association has learned from restaurant and hotel workers through its 2020 and 2021 research. This high-level data will help you understand your workforce and how it compares to current trends in the industry.
Transforming Team Members into Trainers: A Reimagined Path to Retention
Braxton Luzier. Sr. Manager, Learning & Communications, Blaze Pizza, LLC
LinkedIn
As the job market becomes more and more competitive, hospitality organizations need to turn fresh attention to retaining our team members. Blaze Pizza has tackled this challenge by creating a visionary path to success for team members that begins on their first day of work and includes growing as a trainer. See how putting the focus on the individual team member, combined with in-the-moment coaching, frequent recognition, and the necessary tools for success transformed our retention strategy by turning team members into trainers.
The Future is Adaptive: Prepare Yourself and Your Content
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David Keezel |
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Evan Scronce Marketing and Design Director SparkLearn |
Gain an understanding of what you have, what you need, and what you can do to pivot your training program into an adaptive future. This interactive session will cover how to segment, prepare, and support your content for the uncertain times ahead. Ask questions and hear best practices to help set the foundation for personalized training experiences.
Driving Attraction and Retention in an Unprecedented Labor Shortage
Chris Tratar, Sr. Director of Product Marketing, Inkling
LinkedIn
An average of 4 million employees have quit their jobs every month over the past five months. With many restaurants and retailers facing unprecedented labor shortages, attracting and retaining workers has become a mission-critical focus across the industry. Employees have never had more options in deciding where and for whom they want to work. Get insights around what prospective and current employees are looking for and what you can do today to attract, engage and keep critical frontline workers. Learn how leading-edge companies are leveraging new thinking and technologies, how to build more flexibility & engagement into your employees' experience, and how to be prepared for changing conditions in the future.
Service Event
We are delighted to partner with Chef Jeff Henderson's 501c3 non-profit organization, The Chef Jeff Project. This organization seeks to mentor and encourage disadvantaged youth, while teaching them the skills necessary to find and retain employment.
On Sunday, March 6, we will meet in the conference hotel lobby at 8:15am to share Uber/Lyft rides to The Chef Jeff Project - Workforce Academy: 2987 Las Vegas Blvd North #10, North Las Vegas, NV 89030. We will arrive at 8:30am.
CHART volunteers will have the opportunity to work alongside 5 teenage kids/young adults from the Chef Jeff Project helping to prepare meals for the nearby Clark County Juvenile Detention Center which houses 50 youths under the age of 18. Volunteers will rotate between dishwashing, prepping/cooking stations all while getting the opportunity to interact with and mentor the youths from the Chef Jeff Project.
In partnership with Church’s Chicken, who will donate chicken, pies, and biscuits, volunteers will box the meals for delivery to the Juvenile Detention Center. While a group of volunteers visit the Center to deliver the meals, another group will be cleaning and resetting the site. The event will close with a roundtable discussion with the youths with CHART volunteers sharing their insights into the field of hospitality. We will finish up and return to the conference hotel at 1:00 pm.
Attire is casual, face masks are optional. Gloves will be provided.
There is a cap of 20 CHART volunteers to participate in this opportunity due to space limitations. People who are unable to volunteer at the service event are invited to donate gift cards or make a monetary contribution to the Chef Jeff Project in support of their mission.
You Can Help the Chef Jeff Project by:
- Participating in the Service Event on March 6th. We will meet in the conference hotel lobby at 8:15am to share Uber/Lyft rides to The Chef Jeff Project - Workforce Academy, 2987 Las Vegas Blvd north #10, North Las Vegas, NV 89030. Please register in advance, as space is limited. Attire is casual, face masks are optional. Gloves will be provided.
- Be a Corporate Sponsor. As the Chef Jeff Project continues to train talent for the foodservice industry they are seeking sponsors and donors to offset the operational cost of 7k-9k per month.
- Donate:
- Gift cards: Smiths, Albertsons, Vons, Costco, Sam’s Club, Smart & Final, Walmart, Restaurant Depot, and Amazon (in increments of $25, $50, $100, $500)
- Cash: Donate cash using the following link: https://thechefjeffproject.square.site/product/help-support-our-cause-donate-today/
- Other: The Chef Jeff Project is in need of a 2-passenger van to transport youth to and from workforce training, job interviews, and field trips.
Your donations will make it possible to train and develop underserved youth and adults in The Chef Jeff Project 6-week kitchen stewarding and food service training program. Contributions are tax-deductible. The Chef Jeff Project is a 501 (c)(3) organization whose mission is to change lives through food.
Learn more about the Chef Jeff Project at: https://www.thechefjeffproject.org/
Follow Chef Jeff at:
Instagram: @thechefjeffproject @chefjefflive
Twitter: @chefjefflive
Facebook: The Chef Jeff Project
We are proud to continue our tradition of giving back at CHART Las Vegas!
Sign up for the service event.
Watch a short video about the Chef Jeff Project.
Chef Jeff Project:
The Chef Jeff Project “Where Food Transforms Lives” is a culinary, hospitality, and life skills training program for disenfranchised youth, formerly incarcerated individuals, and those seeking a fair chance. They offer masterclasses, life coaching, in-person and virtual culinary and hospitality training, and hands-on food service experience to help youths learn the necessary skills to find and retain employment. The program focuses on helping individuals overcome barriers to employment through cognitive thinking transformation, soft-skills development, professional communication, conflict resolution, and time management to not only prepare them for the workforce but to lead a more productive life.