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| Leading Out of the Red Zone | |
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Elizabeth Lombardo, Ph.D. |
| Being in the Red Zone, or high levels of distress, leads to poor performance, productivity, and profitability. With 91% of workers reporting unmanageable stress, most of those you train are in the Red Zone. A red-zone brain cannot effectively learn or apply new concepts, making your job even harder. In this presentation, you will gain breakthrough, science-driven insights on recognizing and leading out of the Red Zone, so your teams can tap into peak performance—and turn stress into success. In this session, you will discover:
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| The TA DA of Change: Leading Teams During Change with Passion and Success | |
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Joel Zeff |
| How can your team work creatively and productively while dealing with change? Since change and disruption are constant, your teams must effectively navigate the chaos to find success (and maybe even have a bit of fun doing it). Improvisation can teach us to embrace change, work in the moment, and take ownership of our own motivation. The hilarious Joel Zeff will demonstrate the famous TA DA spirit through a series of exercises designed to help you embrace change and lead your teams in a positive and supportive way. In improvisation, there is no script, no plan, and no rehearsal. There are choices and opportunities. You’ll learn how to maximize these opportunities by being prepared for change, being open and flexible to change, and being present and in the moment with change. Master how to help employees buy in and create ownership during change, which in turn encourages them to care and approach change with passion. Change happens! We can either be open and flexible to it or let it steamroll us. We choose our attitude. We choose to stay in the game. Choose to join us in Chicago to learn these new techniques to take back to your organization! The session will help you:
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Christy Uffelman, BCC, MHCS Entrepreneur, Speaker, Author, Connection and Belonging Expert Founder and CEO | Edge Leadership |
| Game On! Tapping Into Fun and Competition to Drive Results and Engagement CHART Member Rachel Richal shares Inspire Brands, Buffalo Wild Wings' exciting and wildly successful programs, such as their Blazin' Games initiative |
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Rachel Richal, CHT |
| In today’s world where people are craving connection and camaraderie, having fun is key to recruiting and retaining team members. If the team is having fun, the guest experience wins too. In this high-energy session, hear how Buffalo Wild Wings taps into the spirit of fun through competition, connection and celebration to drive important business metrics. Learn how to move from a focus on formal training, to a culture of learning focused on excitement, curiosity, empowerment, active participation and connecting team member goals to company values and strategic initiatives. | |
Learning and sharing in general session
Hospitality Training Breakouts
We will have 4 rounds of breakouts, with 6 sessions to choose from offered in each round. Below are the confirmed sessions. Additional breakouts will be added as they are finalized.
Pre-conference Workshops
| Certified Hospitality Trainer (CHT) Review and Exam — Sunday, August 11, 8:00am - 3:00pm | |
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Proctor Michael E. Nalley Ph.D., CHA, CHE, CHT Senior Director Operations Training | Choctaw Nation of Oklahoma |
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If you are ready to upgrade your career, there is no better sign of a pro than the CHT achievement. Sign up for this review and exam for the American Hotel and Lodging Educational Institute (AHLEI) Certified Hospitality Trainer Certification. In order to attend this session, apply directly to AHLEI. Apply by July 5 to ensure that your application is approved on time. All study materials are provided online in advance. Study on your own in advance, attend the review session Sunday morning, August 11, and then sit for the exam Sunday afternoon. The review session will help you learn how to: assess training needs, apply training tools and techniques, design instruction, measure and evaluate training, develop supervisory and management personnel, and outsource. Then, take the exam with the new knowledge and confidence to succeed! |
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Competency Workshops
Two of CHART's Hospitality Training Competencies will be offered as pre-conference sessions.
| Trainer Track: On-the-Job Training |
| Learn how to accomplish this task consistently and successfully in the sometimes chaotic work environments of hospitality organizations. You’ll discover principles of adult learning in field-based education, how to overcome obstacles to learning, effective training for new hires, and using OJT for new product rollouts and new store openings. |
| Manager Track: Operational Knowledge |
| Get a clearer picture of how your team relates to others and fits into the company’s overall organizational structure and strategy so that you can achieve operational excellence. Learn to distinguish between training solutions and operational roadblocks. |
CHT Recertification Points
Keep track of your documentation before it’s time to renew! You need a total of 50 points, every 5 years. The point breakdown for each CHART activity is as follows:
| 1 point | per day | Conference attendance |
| 3 points | per seminar | Competency workshops count toward this, in lieu of the 1 point per day of conference attendance |
| 1 point | per year | CHART membership |
| 5 points | per year | CHART board member |
| 4 points | per presentation | Competency and breakout presenters |