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CHART 110 Boston Hospitality Training Conference | July 26-29, 2026

CHART 110 Boston Agenda At-a-Glance

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Times listed here are tentative. Please be advised that our schedule may change as the conference gets closer.

Sunday, JULY 26

Service Event with Emerald Necklace Conservancy meet at conference registration booth at 9:00 am to walk over. Returning approximately 12:00 pm 
PRE-CONFERENCE WORKSHOPS:
Certified Hospitality Trainer Review & Exam 8:00 am - 3:00 pm
Pre-conference Competency Certificate Workshops
 9:00 am - 1:00 pm
     Manager Track: Project Management
     Trainer Track: Presentation Effectiveness
AI Did the Talking. Now It Does the Work. A Hands-On, Three-Hour AI Agent Workshop 10:00 AM - 1:00 PM
Conference Registration 12:00 pm - 6:30 pm

First Time Attendee Meeting 2:30 pm - 3:30 pm
Conference Opening 4:00 pm - 4:15 pm
Opening Keynote Ty Bennett 4:15 pm - 5:15 pm
Welcome Reception (sponsored by ServSuccess) 5:30 pm - 6:45 pm
Optional
Common Table Dinner Groups 7:00 pm - 9:00 pm
Lodging Trainer Reception (sponsored by AHLEI - attendance by invitation only) 7:00 pm - 9:00 pm
After Hours Meetup 9:00 pm - 11:00 pm

Monday, JULY 27

Light Continental Breakfast 7:00 am - 8:00 am
Conference Registration 7:00 am - 7:00 pm
Morning Announcements 8:00 am - 8:10 am
High 5s 8:15 am - 8:45 am
Keynote Brant Menswar 8:45 am - 10:00 am
Break 10:00 am - 10:30 am
FIRST ROUND OF BREAKOUT SESSIONS 10:30 am - 11:45 am

Elevate Yourself from Trainer to Organizational Influencer | Tech for the Rest of Us: AI Foundations | Building a Fans-first Culture | What's Broken in Hospitality Training and How to Fix It | Bloom Your Training Design | Built to Win: How Great Leaders Build, Retain, and Unleash High-Performing Teams

Off the CHART Networking Lunch + Candidate Speeches 12:00 pm - 2:00 pm
SECOND ROUND OF BREAKOUT SESSIONS 2:00 pm - 3:15 pm

Stop Teaching. Start Changing Behavior | Use AI to Turn Store Visit Notes into Action Plans | Elevate Yourself from Trainer to Organizational Influencer | Build a Team That Believes | How to Deliver & Receive Feedback That Builds People | Beyond Smile Sheets: Measuring What Actually Matters 

Resource Gallery Vendor Fair and Reception 3:30 pm - 6:00 pm
Monday Night Off-Site Dinner and Social Event at King's Dining & Entertainment 7:00 pm - 9:30 pm
After Hours Meetup at 88 Club (inside King's) 9:30 pm - 11:30 pm

Tuesday, JULY 28

Conference Registration 8:00 am - 9:30 am
Light Continental Breakfast, Business Meeting, and Elections - 8:15 am - 8:55 am
View From Above 8:55 am - 9:50 am
Conference Announcements 9:50 am - 10:00 am
Break 10:00 am - 10:30 am        
THIRD ROUND OF BREAKOUT SESSIONS 10:30 am - 11:45 am

State of the Restaurant Industry & Economic Outlook | From Zero to Superhero: Build Your AI Partnership Story | Improv Your Training (Part 1): Rethink Role-Play | Train Your Teams to Manage On-site Disruptions by Homeless Individuals | Vision to Velocity: Systems that Drive Performance | Un-Boring Your Training: The Art and Science of Functional Fun

Lunch on Your Own 11:45 am - 1:45 pm
FOURTH ROUND OF BREAKOUT SESSIONS 1:45 pm - 3:00 pm

How to Deliver & Receive Feedback That Builds People | Building a Fans-first Culture | Improv Your Training (Part 2) | Driving Belonging: Change the Words, Do the Work, Advancing Leadership in a Shifting Climate | Building the Hospitality Workforce of the Future Through Apprenticeship | Power Up Your Powerpoint: BYO Laptop

Break 3:00 pm - 3:15 pm
Live Ask My Peers, Conference Closing 3:15 pm - 5:00 pm
10 year + Member Reception 5:30 pm - 6:30 pm
Reception and Silent Auction 6:00 pm - 7:00 pm
Commitment to People Celebration Dinner 7:00 pm - 10:00 pm
After Hours Meetup at the hotel lobby bar 10:00 pm - 12:00 am

Wednesday, JULY 29

POST-CONFERENCE WORKSHOPS:
Articulate Storyline 360 2-day intensive workshop: Wednesday, 8:00 am - 4:00 pm AND Thursday, 8:00 am - 4:00 pm ($595 as a conference add-on or $1095 as a standalone option without conference attendance)
You Don't Have a Prioritization Problem. You Have a Planning Problem. Let’s Fix It. - Wednesday, 8:00 AM - 11:00 AM