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 CHART 110 Boston Agenda At-a-GlanceABOUT | AGENDA | SESSIONS | HOTEL | FAQSTimes listed here are tentative. Please be advised that our schedule may change as the conference gets closer. Sunday, JULY 26Service Event with Emerald Necklace Conservancy meet at conference registration booth at 9:00 am to walk over. Returning approximately 12:00 pm
PRE-CONFERENCE WORKSHOPS: Certified Hospitality Trainer Review & Exam 8:00 am - 3:00 pm Pre-conference Competency Certificate Workshops 9:00 am - 1:00 pm Manager Track: Project Management
Trainer Track: Presentation Effectiveness
AI Did the Talking. Now It Does the Work. A Hands-On, Three-Hour AI Agent Workshop 10:00 AM - 1:00 PM Conference Registration 12:00 pm - 6:30 pm First Time Attendee Meeting 2:30 pm - 3:30 pm Conference Opening 4:00 pm - 4:15 pm Opening Keynote Ty Bennett 4:15 pm - 5:15 pm Welcome Reception (sponsored by ServSuccess) 5:30 pm - 6:45 pm Optional Common Table Dinner Groups 7:00 pm - 9:00 pm Lodging Trainer Reception (sponsored by AHLEI - attendance by invitation only) 7:00 pm - 9:00 pm After Hours Meetup 9:00 pm - 11:00 pm Monday, JULY 27
Light Continental Breakfast 7:00 am - 8:00 am Elevate Yourself from Trainer to Organizational Influencer | Tech for the Rest of Us: AI Foundations | Building a Fans-first Culture | Bloom Your Training Design | Built to Win: How Great Leaders Build, Retain, and Unleash High-Performing Teams | Driving Belonging: Change the Words, Do the Work, Advancing Leadership in a Shifting Climate Off the CHART Networking Lunch + Candidate Speeches 12:00 pm - 2:00 pm Stop Teaching. Start Changing Behavior | Elevate Yourself from Trainer to Organizational Influencer | Build a Team That Believes | How to Deliver & Receive Feedback That Builds People | Beyond Smile Sheets: Measuring What Actually Matters | What's Broken in Hospitality Training and How to Fix It Resource Gallery Vendor Fair and Reception 3:30 pm - 6:00 pm Tuesday, JULY 28
Conference Registration 8:00 am - 9:30 am State of the Restaurant Industry & Economic Outlook | From Zero to Superhero: Build Your AI Partnership Story | Improv Your Training (Part 1): Rethink Role-Play | Train Your Teams to Manage On-site Disruptions by Homeless Individuals | Vision to Velocity: Systems that Drive Performance | Un-Boring Your Training: The Art and Science of Functional Fun Lunch on Your Own 11:45 am - 1:45 pm How to Deliver & Receive Feedback That Builds People | Building a Fans-first Culture | Improv Your Training (Part 2) | Building the Hospitality Workforce of the Future Through Apprenticeship | Power Up Your Powerpoint: BYO Laptop Break 3:00 pm - 3:15 pm Wednesday, JULY 29POST-CONFERENCE WORKSHOPS: |