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| The Trusted Leader: 8 Pillars That Drive Results | |
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David Horsager CEO and Best-Selling Author of Trust Matters, The Trust Edge, and The Trusted Leader Trust Edge Leadership Institute |
| Without trust, leaders and organizations fail, but the trusted leader gets followed, the trusted supplier gets bought from, and the trusted business outperforms the competition. Led by global trust expert David Horsager, this transformative keynote will reveal how top leaders and organizations leverage trust to outperform competitors, drive results, and create an environment where teams thrive. David’s extensive research, including The Trust Outlook® and hands-on work with global high-performers, has uncovered the essential strategies that build trust and fuel lasting success. This session will guide you through the 8 Pillar Framework™, offering insights that top leaders use to establish the trust needed to inspire, engage, and perform at the highest level. Your key takeaways:
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| Courage-Ready Culture™: How to Get and Keep Teams Engaged for Good | |
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Candace Doby Founder, The Can-Do Company Author, A Cool Girl’s Guide to Courage |
| Innovation and employee engagement thrive when risk-taking becomes a routine part of your culture. Led by award-winning leadership development strategist and TEDx speaker Candace Doby, this captivating keynote will empower you to foster a workplace where courage isn't just encouraged, it’s essential. Gain the tools you need to cultivate a dynamic environment where employees speak up, step up, and show up with confidence. Candace will guide you through powerful, real-world strategies that help employees feel supported and equipped to take bold actions. She draws on her extensive research on courage and her experience leading the highest-performing teams at Chipotle to show you how to create a culture where every team member performs at their highest potential. Your key takeaways:
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Learning and sharing in general sessioN
Hospitality Training Breakouts
We will have 4 rounds of breakouts, with 6 sessions to choose from offered in each round. Breakouts will be added as they are finalized.
| The Beauty in Imperfection: A Kintsugi-inspired Workshop | |||
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Kelly McCutcheon Group Director, Training Whataburger |
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Kim Evans Director of Training Hopdoddy Burger Bar |
| This hands-on workshop is for: Trainers who want to explore an unconventional way to think about failure, who may have recently experienced a setback and need perspective, or who are looking to connect with themselves and their teams on a deeper level. Instead of disguising or discarding cracks in art or life, we can trace imperfections with beauty and strength. In this unique Kintsugi-inspired workshop, we will reassemble shards of pottery by highlighting the repairs with gold paint. This workshop offers a unique opportunity to connect with others, share your experience, and find beauty in the broken. All materials will be provided; no experience is necessary. Come with an open heart and leave with a one-of-a-kind piece of art that tells a story of resilience and transformation. In this reflective session, you’ll:
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| Making Time for FUN in the Workplace: Boosting Engagement and Productivity | |
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James Frank Training Consultant | CHART Board Member |
| This interactive session is for: Hospitality professionals in leadership, training, and employee engagement roles, such as Executives, Managers/Supervisors, Corporate Trainers, and HR Professionals. We know productivity and engagement are key to business success—but what if the secret ingredient is FUN? This interactive session explores how incorporating fun into the workplace can enhance team morale, strengthen connections, and drive better performance. Through some “fun” hands-on activities and group discussions, you will discover practical ways to integrate creativity, play, and enjoyment into daily routines—without sacrificing productivity. Learning how a fun, improved workplace culture can lead to happier employees, reduced stress, and increased motivation. You will dive into the science behind why fun matters at work and explore strategies that hospitality professionals can use to create an environment where employees feel energized and valued. Whether you are a leader looking to boost team engagement or a trainer seeking innovative ways to inspire staff, this session will provide actionable takeaways to transform your workplace dynamically. Walk away with fresh ideas, ready-to-use techniques, and a renewed perspective on the power of fun in the workplace. Because when employees enjoy what they do, everyone wins! Get ready to:
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Pre-conference Workshops
| Certified Hospitality Trainer (CHT) Review and Exam — Sunday, August 3, 8:00am - 3:00pm | |
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If you are ready to upgrade your career, there is no better sign of a pro than the CHT achievement. Sign up for this review and exam for the American Hotel and Lodging Educational Institute (AHLEI) Certified Hospitality Trainer Certification. In order to attend this session, apply directly to AHLEI. Apply by July 5 to ensure that your application is approved on time. All study materials are provided online in advance. Study on your own in advance, attend the review session Sunday morning, August 3, and then sit for the exam Sunday afternoon. The review session will help you learn how to: assess training needs, apply training tools and techniques, design instruction, measure and evaluate training, develop supervisory and management personnel, and outsource. Then, take the exam with the new knowledge and confidence to succeed! |
Competency Workshops
Two of CHART's Hospitality Training Competencies will be offered as pre-conference sessions on Sunday from 10:00am - 2:00pm.
| Instructional Design Track: Training Evaluation |
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Get the tools you need to properly evaluate programs to ensure they are meeting objectives and adapting to changes in the operational environment. Learn to make use of the feedback given by executive management, respond to changing stakeholder needs, align training to strategy, and monitor, evaluate, and update programs for effectiveness. Competency workshops are $79 for CHART Members and $99 for non-members. You can sign up to attend this pre-conference workshop when you register for the conference. If you have already registered and would like to add on one of these workshops, please email Susan. |
| Executive Track: Business Acumen |
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Hone your ability to make profitable business decisions and secure executive buy-in for your programs. Become a valuable partner in your company’s business strategy by learning to better speak the language of business, understand financial and HR metrics, succession planning, talent development, and strategic partnerships. Competency workshops are $79 for CHART Members and $99 for non-members. You can sign up to attend this pre-conference workshop when you register for the conference. If you have already registered and would like to add on one of these workshops, please email Susan. |
Post-conference Workshops
CHT Recertification Points
Keep track of your documentation before it’s time to renew! You need a total of 50 points, every 5 years. The point breakdown for each CHART activity is as follows:
| 1 point | per day | Conference attendance |
| 3 points | per seminar | Competency workshops count toward this, in lieu of the 1 point per day of conference attendance |
| 1 point | per year | CHART membership |
| 5 points | per year | CHART board member |
| 4 points | per presentation | Competency and breakout presenters |
Service Event
WHY JOIN IN: The Service Event is the ideal way to kick off your CHART conference by giving back to our host community, working alongside others, and starting your connections and networking early. You can sign up to participate when you register for the conference. (If you have already registered and would like to participate, just email Susan to be added to the list.