Elizabeth Lombardo, Ph.D.
Speaker and Peak Performance Consultant
LinkedIn

• What puts people in the Red Zone (and it may not be what you think)
• The number one action to take when someone is in the Red Zone
• Steps to get people out of the Red Zone
• The secret way to stay out of the Red Zone

Joel Zeff
Speaker, Humorist, Author
LinkedIn

• Embrace change and find success.
• Create opportunities to lead change.
• Be open and flexible to change; be prepared for change; be in the moment during change.
• Make the right choices to be an effective leader during change.
• Ask the most important question of a leader: How do I help the people around me be successful?

This experiential learning PEER Mentoring & Group Coaching session will have you reimagining innovation and inclusion back at your organization. You’ll be able to deliver more dynamic and effective team meetings, build stronger and more actionable networks through Employee Resource Groups (ERGs), enhance onboarding, and strengthen high-performance development programs across all levels.

Leadership coach Christy Uffelman believes that the real experts are, in fact, you and your peers. So often, we attempt to solve our personal and professional challenges alone (or look for a silver bullet from an “expert” who talks at us), when what we really need is a vehicle to transfer and share our collective knowledge.

Your hands-on experience in this proven process will have you walking away with at least 20 genuine connections with your peers – and gaining accountability partners to support you as you take the steps that matter most to tackle your current personal and professional challenges. This entire transformative sharing session is co-created by YOU - in the moment. You and your peers will choose what you want to learn, based on your desired outcomes, and then intentionally share best practices and lessons learned with each other. The powerful result is connection, belonging, engagement – and solutions.

Christy will drive the conversation by encouraging all participants to reignite their confidence, identify their authentic leadership brand, make bold plans to take calculated risks in their career, and be intentional about integrating (vs. balancing) their personal and professional life. The outcome is curated conversations between the TRUE experts – you and your peers – the people who are leading people, teams, and projects across our companies and in our industry.

You can read more about this signature group coaching model in Christy’s #1 Amazon bestselling book, The PEER Revolution: Group Coaching that Ignites the Power of People.

CHART Member Rachel Richal shares Inspire Brands, Buffalo Wild Wings' exciting and wildly successful programs, such as their Blazin' Games initiative

Rachel Richal, CHT
Vice President, Training | Buffalo Wild Wings
LinkedIn

This session is for: Those who lead a team and want to learn how to more effectively manage change. Those who are seeking advanced content that goes beyond the basics.

Developed by the Tech Industry in the early ‘00s, the Agile mindset, or Agile ways of working, helps organizations improve their collaboration, innovation, and adaptation to change. Learning organizations are consistently faced with the development of change management tactics, and the Agile approach helps us navigate the constant evolution of our industry. Learn how to develop an Agile mindset, use the iterative test, and approach projects to effectively break down silos and encourage cross-functional collaboration.

Participants will:

• Learn the background and theory behind Agility.
• Engage in discussion with peers to determine how they might action Agile methodology in their organization.
• Walk away with a handout that reminds learners of key concepts and methods for actioning Agility in their organization.

This session is for: A diverse audience including instructional designers, educators, learning technologists, curriculum developers, e-learning professionals, and technology enthusiasts.

Dive into the dynamic intersection of Artificial Intelligence (AI) and instructional design, and learn how AI is transforming instructional design and sparking new creative possibilities. Explore the revolutionary EON platform, and learn how to harness its power for content creation and interactive testing.
Discover how 360 images, Augmented Reality (AR), and generative AI technologies are reshaping the landscape of instructional design. Uncover practical strategies and real-world applications that bridge the gap between human creativity and machine intelligence.

You’ll delve into case studies and hands-on demonstrations, illuminating how AI-driven tools can enhance learning experiences and streamline development processes. Whether you're an educator, learning designer, or technology enthusiast, this session promises to inspire fresh perspectives and spark collaborative dialogue on the future of instructional design in the age of AI.

Participants will:

• Experience hands-on demonstrations: Get firsthand experience with the EON platform through live demonstrations showcasing 360 images, AR, and generative AI tools. Learn how these technologies can be integrated into instructional design processes.
• Explore use cases and case studies: Delve into real-world use cases and case studies highlighting successful implementations of AI technologies in instructional design. Analyze the impact of AI on learning outcomes and user engagement.

This session is for: Those who want to create more effective PowerPoint presentations. To get the most from this session, some familiarity with PowerPoint is ideal.

“How did they do that!?” If this thought has occurred to you while viewing a PowerPoint presentation, this session is for you! Come and learn how to think beyond traditional slides. You’ll peel back the curtain and apply some simple techniques (once you know the secrets) that will take your presentation to the next level. Bring your own laptop, because you will create a dynamic slide sequence that you can use for your next presentation!

Participants will:

• Explore creative ways to use animations, transitions, videos, and shape format.
• Apply presentation dos and don’ts to maximixe your impact.
• Learn training resources to hone PowerPoint skills.

This session is for: Those who are interested in implementing experiential learning in their organization.

“We do not learn from experience. We learn from reflecting on experience.” ~ John Dewey
Experiential learning puts team members in the center of what they need to know, so that they can more easily transfer their newly-gained knowledge and skills to the job. In this session, learners will enjoy an immersive experience through which we will learn the four-stage Experiential Learning Cycle.

Participants will:

• Learn the four stages of Kolb’s Experiential Learning Cycle.
• Engage in an immersive, hands-on learning experience through which they will address each stage of the model.
• Receive a learning simulation which they can take back to their organizations to use to train leaders on change management, culture development, and communication challenges.

This session is for:  Those who want to know the secrets behind Chick-fil-A's remarkable customer service success.

Chick-fil-A is a known leader in the industry when it comes to customer service and satisfaction, but how do they do it? All will be revealed in this session! Simply put, “My Pleasure” isn't just a catch phrase, it's the company’s moral obligation.

This Session is for: Those who want to improve the effectiveness of their long-term training/learning programs.

Step beyond routine box-checking and going through the motions. This session promises a transformative exploration of your Learning and Development initiatives to discover how intentional approaches can dramatically elevate competency and confidence, reshaping the way we learn, work, and grow together. Gain actionable insights from real-life strategies and first-hand data that will prompt you to rethink how you’re fueling your team’s performance and engagement. Leave empowered with practical methods for fostering a conscious approach to learning, ensuring presence and intentionality in every task for every team member.

This session is for:  Instructional designers and others who are responsible for rapid training design and are interested in incorporating both AI and research-based learning theory into learning design.

It’s an exciting time to be in the field of learning and development! With the rapid advancements in technology and the introduction of Artificial Intelligence (AI), we are on the brink of a new era in creating training content. These innovations promise to make our work easier and faster, but it's crucial that we not compromise the fundamental principles of learning and practical training delivery for the sake of convenience.

In this session, you will delve into core science-based learning theories that can significantly enhance the learner's ability to retain knowledge and build skills effectively. But you won't stop at theory! You will also learn practical, real-life examples of AI-powered tools that you can easily incorporate into your current development process, empowering you to increase efficiency and effectiveness.

You’ll conclude with an engaging activity to practice applying foundational learning principles while leveraging the latest technology. This interactive session will help empower you with the knowledge and skills to quickly build effective and efficient training while ensuring your training is fundamentally sound.

If you are ready to upgrade your career, there is no better sign of a pro than the CHT achievement. Sign up for this review and exam for the American Hotel and Lodging Educational Institute (AHLEI) Certified Hospitality Trainer Certification. In order to attend this session, apply directly to AHLEI. Apply by July 5 to ensure that your application is approved on time.

All study materials are provided online in advance. Study on your own in advance, attend the review session Sunday morning, August 11, and then sit for the exam Sunday afternoon.

The review session will help you learn how to: assess training needs, apply training tools and techniques, design instruction, measure and evaluate training, develop supervisory and management personnel, and outsource. Then, take the exam with the new knowledge and confidence to succeed!

Go to https://info.ahlei.org/chart-cht/ to register. If you have already completed the application process and are currently enrolled in the CHT program, contact the Certification department at 407-999-8195 or email [email protected]. When registering, enter coupon code CHARTCHT24 to receive 15% off the $510.20 AHLEI price only for CHT participants taking the exam at the CHART Conference.

Learn how to accomplish this task consistently and successfully in the sometimes chaotic work environments of hospitality organizations. You’ll discover principles of adult learning in field-based education, how to overcome obstacles to learning, effective training for new hires, and using OJT for new product rollouts and new store openings.

Competency workshops are $79 for CHART Members and $99 for non-members. You can sign up to attend this pre-conference workshop when you register for the conference. If you have already registered and would like to add on one of these workshops, please email Susan.

Get a clearer picture of how your team relates to others and fits into the company’s overall organizational structure and strategy so that you can achieve operational excellence. Learn to distinguish between training solutions and operational roadblocks.

Competency workshops are $79 for CHART Members and $99 for non-members. You can sign up to attend this pre-conference workshop when you register for the conference. If you have already registered and would like to add on one of these workshops, please email Susan.

CHART MasterClasses are in-depth workshops focused on applying the concepts learned in each competency track to the real life projects/challenges/initiatives brought to the session by participants.

The CHART Executive MasterClass is intended for people who have completed all workshops in the Executive competency track but is open to other attendees who have Executive-level projects that they need assistance with.

The Executive MasterClass will focus on building the business case for each participant’s initiative. Participants will walk away with:

• Practical application of concepts taught in the Executive track workshops
• Best practices for bringing their initiative to life
• Executive mentor support/guidance

Additional information:

• Executive MasterClass size will be capped at 6-8 participants to ensure adequate time for each participant’s project. Open to all, but with priority for those who have completed the Executive competency track.
• Peer sharing is a part of the MasterClass experience. All participants are expected to contribute to the discussions of other participants’ projects/challenges/initiatives.

Competency workshops are $79 for CHART Members and $99 for non-members. You can sign up to attend this post-conference workshop when you register for the conference. If you have already registered and would like to add this workshop on, please email Susan.