Hospitality Training Competencies Conference - CHART 103 Seattle

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Frequently Asked Questions


Here are some helpful details in preparing for the CHART Conference. Of course, if your question isn't answered here, we invite you to email us any time - we're happy to help!


When should I arrive and depart?

  • Activities for the conference begin on Saturday. If you are participating in the Saturday service event, First Time Attendee meeting, or wish to attend the Welcome Reception, you will need to arrive Friday night or early Saturday morning.
  • The First Time Attendee Meeting is scheduled to begin at 4:00 pm on Saturday and is very strongly recommended for attendees who have never attended a CHART conference. Details on the meeting are listed below.
  • The Hospitality Training Competency Workshops will conclude Monday afternoon, followed by the Celebration Dinner and Hospitality Suite. Optional MasterClasses are offered on Tuesday for those who have completed all three workshops in a track and wish to hone their skills further with an in-depth, interactive masterclass.

What should I wear?

  • Attire during the conference sessions is business casual.  A sweater or jacket is recommended as some meeting rooms get chilly with the air conditioning.
  • If attending the Saturday service event, bring sneakers and casual work clothes. Sunday night off-site event is typically casual dress.
  • The attire for our Monday night Celebration Dinner is also casual.

What should I bring?

  • Business Cards! You will need at least 25 of them for the Resource Gallery prizes and more to share with attendees that you meet.

How do I volunteer to help?

  • CHART is an almost all-volunteer organization, and the success of our conferences depends on attendees’ “I can do that” spirit to take on various tasks during the event. Additionally, those attendees who accept volunteer assignments receive additional opportunities to network, are more engaged, and get more out of their CHART experience (plus an extra ribbon for their name badge)!
  • Volunteer sign-ups open two weeks before the conference. Check your inbox for an email from our Volunteer Directors with all the open assignments and instructions for how you can get involved. When the link is open, you can log in to sign up for the activity (registration table, stuffing name tags, working at the hospitality suite, etc.) and time you want to help, but check back as we add more activities even as the conference goes on.

Where do I go to check-in for the conference once on-site?

  • Our conference registration table will open at 2:00 pm on Saturday and you may collect your name tag and important information there. The table will be open until 5:30 pm that evening and will re-open at 7:00 am on Sunday morning.
  • If you are planning to arrive after 5:30 pm on Saturday, join us in the opening reception before 7:00 pm, or in the Hospitality Suite between 9:00 pm and 11:30 pm. If you are arriving very late, registration opens at 7:00 am, and breakfast is at 7:30 am Sunday.

What meals will be offered at the conference?

  • Please note: these details may change as we get closer to the conference!
  • Opening Reception – On Saturday evening, very light appetizers will be served at the opening reception, and everyone will receive one free drink ticket (after that it will be a cash bar). After the reception, you will have the option to sign up for one of the Common Table Dinner Groups or go to dinner on your own.
  • Optional Common Table Dinner Groups – On Saturday evening, join eight to ten other attendees to go to dinner together at one of six local restaurants. Sign-up options will be at registration. This is a great way for new attendees (and long-term members) who do not have dinner plans to start networking early, meet new people, explore some of the exceptional restaurants nearby, and still get back in time to hit the hospitality suite.
  • Breakfasts – Sunday, Monday, and Tuesday there will be a light continental breakfast offered before sessions start.
  • Sunday Lunch — is provided onsite and will be interactive.
  • Resource Gallery and Reception - Add tools to your toolbox and build your list of resources who provide quality industry training solutions during this highly-attended Sunday afternoon exposition and reception. Not your typical vendor expo, this one features exciting prizes, high-quality networking, and introductions to member-recommended partners. Hosted beer, wine, and soda.
  • Sunday Night Offsite Event - You can continue networking with members during this fun event. This event is part of your registration - there is no additional cost for full conference attendees.
  • Monday Lunch - On Monday, lunch will be on your own, and a list of nearby restaurant options will be provided once on-site. There are also options within the hotel if you want to just grab something quickly and check emails in your room before afternoon sessions start.
  • Hospitality Suite - Join us in the hospitality suite Saturday, Sunday, and Monday nights from 9:00 pm to 11:30 pm to relax and network at the end of each long day.

How do I get the conference App?

  • CHART is excited to announce the launch of our very own app! This will be your conference app as well as a handy-dandy member app!
  • Search CHARTtrainers in your app store or click here to download the free and friendly app that puts all of the details of the conference in the palm of your hand: Full agenda, room changes, list of attendees, and the ability to communicate and network before, during, and after the conference.
  • Use your email address and CHART Member Login password to sign in. Contact us if you get stuck.
  • Not a CHART member? Not a problem! You will still be able to log in and have access to all of the conference information. (You just won’t be able to access the member-only areas of the app like Ask My Peers and our Membership Directory).

How do I modify my registration?


What is the service event?

  • The CHART service event is a great way to start your networking while giving back to the community that will be hosting our conference.
  • The service event takes place Saturday afternoon. Details will be announced as soon as they are confirmed.

What is the First Time Attendee meeting?

  • CHART is a unique, personal, active association of members, and we want to make sure that trainers who attend a conference for the first time understand how the sessions will go, how to get the most out of their three days, and give them an opportunity to meet people early and feel comfortable networking right from the start. The First Time Attendee meeting is for anyone attending a CHART conference for the first time, and we will have some senior members attending as well to provide their perspective.
  • The meeting will take place at 4:00 pm on Saturday. It will end at 5:30 pm, just in time for the opening reception.

Are First Time Attendees invited to all the sessions?

  • First Time Attendees are most definitely encouraged to attend all of the different education sessions, activities, resource gallery, and the hospitality suite.

How do the competency tracks and breakouts work?

  • Hospitality Training Competencies ProgramThere are three rounds of Competency workshops offered. Each workshop is 4 hours long and there are four tracks offered simultaneously (Trainer, Instructional Designer, Manager, and Executive...but don’t get too caught up in the track title - they are all relevant to all trainers).
  • Breakouts are offered at the same time as the competency workshops, so you can choose a breakout INSTEAD of a competency workshop in any round. See the Agenda for a quick visual of the schedule or the Session Details for more information.
  • Participants who complete all three workshops in one track receive a pin and can print a certificate showing that the track was completed. You can complete all three in this conference, or take workshops from different tracks here and complete a track, receive your pin, and print your certificate at a later conference.
  • The MasterClass in each track helps to make the training stick. Only available to those who have completed all three of the workshops within a role, these in-depth, interactive masterclasses further hone participants’ skills in a group setting where you practice and get feedback from your peers.
  • Materials must be printed at least two weeks before the conference, so review the workshops now and choose which ones you want to take to avoid last-minute changes.

What is the hospitality suite?

  • Your CHART experience will not be complete without spending some time here! The hospitality suite is where attendees get together at the end of each day to relax, play games, catch up, and get to know each other personally in a casual setting. After a day of intense learning, join us in the hospitality suite to look over CHART photo albums, play Jenga, have a cocktail, and share casual conversations.
  • It is the perfect place for attendees to spend a little more time together and form the lasting friendships that are going to help you build your training network throughout the years to come.
  • All attendees are welcome and encouraged to come on in!
  • The suite will open at 9:00 pm on Saturday, Sunday, and Monday.   


How do I connect with CHART on social media?


What are the best tips for getting the most out of my time at CHART? 

  • Start by downloading the CHART App, our conference and membership app, so all the information you will need on-site will be readily available at your fingertips. It’s available from the Apple or Google Play stores. Click here for more details and direct links to download.
  • Prior to the conference, think about your current training goals: what types of objectives are you trying to achieve, and in which areas do you need additional guidance? With a little forethought, you will be better prepared to attend the sessions best for you and ask the right questions of your fellow conference participants.
  • Once you know your goals, review the conference agenda to determine the specific competencies or breakout sessions you would like to attend. You will need to go with a game plan.
  • Split up! If you are traveling with another person from your company, wave goodbye to them as soon as you get to the conference. Attend different sessions, sit at different tables in the main room, and meet different people – you can always compare notes when you get back home. You are paying multiple conference fees and should have multiple conference experiences, so don’t spend the entire conference chatting with someone you already know.
  • At the educational sessions, instead of copying down exactly what the speakers are saying, think about how their strategies, tips, or suggestions could be helpful to you and your company. These are the notes that will be most beneficial once you return home.
  • Take notes directly on the Conference Takeaway Report Form so you have a complete report of all the best takeaways for your use or to share with co-workers or supervisors upon your return.
  • Make sure to take advantage of all of the networking opportunities possible, especially the Sunday night event and the hospitality suites.
  • Bring plenty of business cards -dozens!- for the networking sessions. When you exchange cards with others, write down the subject of your conversation on the back for future reference. Then, once you return home, you will have a resource for calling other trainers to continue discussions on your topics of interest.
  • Stop by the Resource Gallery and check out the vendors inside. All of these companies have been recommended by CHART members, so you know you will be seeing only the best products available on the market. And stick around for the traditional prize giveaway at the end (another reason to bring plenty of business cards)… you must be present to win!
  • If possible, try to leave any work behind at the office so you can fully participate in the CHART experience. Sometimes this cannot be helped, of course, but the more time you are able to devote to the conference, the more you will get out of it.
  • Do nothing alone! Even if you are just heading off for a quick snack somewhere, invite a fellow trainer to come along with you so you can talk about your topics of interest. You never know when you will find someone who can help you (or whom you can help)!

If you have any additional questions, or need anything else, please don't hesitate to reach out to us. We are always happy to help!